Refund Policy
Effective date: October 19, 2026
1. Appointment Cancellations
Cancel or reschedule at least 24 hours before the appointment to avoid a fee. A cancellation made less than 24 hours before service, a no-show, or failure to provide vehicle access may result in a $40 fee. If the customer books and completes a replacement appointment within seven calendar days of the canceled or missed appointment, JJ’s Pit Stop will apply the $40 fee as a one-time credit toward that replacement service. The credit has no cash value, is not transferable, and does not apply to the $20 attempt fee. If the location or vehicle is not legally or safely accessible after arrival, a $20 attempt fee may apply. Fees may be waived for emergencies in JJ’s Pit Stop’s reasonable discretion.
2. Before Service Begins
If no service has been performed, customers may request cancellation and a refund of amounts paid, less any properly disclosed and earned cancellation, travel, or attempt fee.
3. Completed Services
Oil changes, top-offs, travel, supplies, and other services already performed are nonrefundable. If JJ’s Pit Stop determines that work was performed incorrectly, the first remedy may be reinspection, correction, or reperformance at no additional charge.
4. Six-Month Plan
The six-month plan is one fixed $285 commitment paid as $145 initially and four $35 installments. It is not a month-to-month plan. Before the first oil change, the customer may request cancellation and a refund, less any earned fee. After the first oil change, amounts attributable to completed service and incurred expenses are nonrefundable. Future services may be stopped, but stopping them does not automatically erase amounts already due. Any approved adjustment will account for services already provided and applicable law.
5. Annual Plan
Before the first annual-plan service, the customer may request cancellation and a refund, less any earned fee. After service begins, any approved refund will be limited to the unprovided portion after accounting for completed services, used visits, supplies, travel, discounts, and applicable law.
6. Expiration and Unused Visits
Plan visits must be scheduled and completed during the stated six- or twelve-month term. Unused visits expire and have no cash value except where applicable law requires otherwise. Plans are not transferable unless JJ’s Pit Stop approves in writing.
7. JJ’s Pit Stop Cancellations
If JJ’s Pit Stop cancels and cannot reasonably reschedule a paid service, the customer will receive a credit or refund for the unprovided portion. Weather or safety delays will normally be rescheduled.
8. Refund Method and Timing
Approved refunds are returned to the original payment method when possible. Bank or processor timing may vary. Customers should contact jjs.pit.stop66@gmail.com or (706) 750-9308 with the name, appointment date, vehicle, and reason for the request.
Nothing in this policy limits rights that cannot legally be waived.